Are You Looking to Make a Sale or Create a Customer?
Put sales on the backburner, and focus on increasing your customer lifetime value.
View ArticleFrom Washing Cars to Running a Multi-Million Dollar Empire
The first female to own a Ford dealership taught her children the secrets to sustaining success.
View ArticleTwitter Didn't Have to Ban a User for Posting an Olympic GIF, But It Did Anyway
The social network acted in the International Olympic Committee's and NBC's interests at the expense of a dedicated user.
View ArticleHow to Think About Job 'Loyalty' When You're an Independent Worker
Showing loyalty makes the difference for you between surviving and thriving.
View ArticleThis Company Helps in Bringing Back Customers to Your Website
India's top e-commerce companies like Myntra and Koovs are being helped by Sociomantic
View ArticleIs Your Loyalty to Your Employees Hurting Your Company?
Loyalty is a fine quality unless it is killing your business.
View Article5 Life Lessons Essential for Business Success
Step outside of your comfort zone, and never forget where you came from.
View ArticleYour Team Will Only Be as Loyal to You as You Are to Them
Make your people your top priority.
View ArticleTechnology for Gamification of Customer Engagement in Offline World
Many companies are seeing very positive results after using gamification for customer engagement
View ArticleAn Inspiring Discussion With Simon Sinek About Learning Your 'Why'
You will never figure out "how'' until you are clear on "why."
View Article6 Things to Do When a Client Loses Interest in Your Work
It happens to every freelancer at some point. A client changed focus or found someone whose work they like more.
View ArticleHe Moved From Pakistan at 18 and Got a Job at KFC. Three Decades Later He...
Shawn Shariff has operated every one of Yum! Brands flagship brands in Southern California.
View ArticleHow to Tell Your Bullying Client to Politely (and Professionally) Get Lost
Succumbing to a client's unreasonable demands and tantrums is an easy mistake for business owners to make.
View ArticleDon't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person
Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.
View ArticleEmpathy is the Ultimate Customer Service Secret. Here are 3 Empathy...
Empathy can be learned, and these three empathy essentials are a great place to start.
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